At Two Star Wiper, we strive to provide high-quality home cleaning products, including our main item, the solar cleaning brush. Your satisfaction is important to us, and we have established the following return and refund policy to ensure a smooth process for our customers.
Return Policy
Eligibility for Returns: If you are not completely satisfied with your purchase, you may request a return within 7 days of receiving the item.
Condition of Returned Items: The item must be in its original condition, unused, and in the same packaging as received. This includes all inside packaging materials such as tapes, plastics, and stickers. Any signs of use or tampering will void the return eligibility.
Return Shipping Charges: The customer is responsible for the return shipping costs. In cases of exchange due to ordering the wrong size or preference, the customer will bear the shipping charges to return the item to us.
Return Process:
1. Contact us via our provided email or WhatsApp to initiate a return request.
2. After contacting us, ship the item back to the location we provide.
3. Once we receive the returned item, it will be inspected to ensure it meets our return conditions. – *Non-compliance with Return Conditions:* Returns received without prior communication, beyond the 7-day return window, or items that do not meet the above conditions will not be accepted or refunded.
Exchange Policy
If you wish to exchange an item, please follow the same return process outlined above. The customer is responsible for the shipping charges for sending the item back to us and for the shipping charges of the new exchanged item.
The exchanged item will be shipped once we receive and inspect the original item.
Refund Policy
Eligibility for Refunds:* Refunds are granted if the return request is made within 7 days, and the returned item meets all the conditions stated in our return policy.
Process for Refunds:
1. Contact us via our email or WhatsApp to initiate the refund process.
2. After we verify your order status, you will be provided with our location to send the parcel.
3. Once we receive and inspect the item, if everything is in order, we will contact you to process the refund.
4. The refund will be issued to your provided bank account number.
– *Refund Exclusions:*
– Items returned without prior notice to us will not be eligible for a refund.
– If the item is returned after 7 days of delivery, we will not accept the return or provide a refund.
– If the returned product is found to be faulty or used when received, no refund will be granted.
– We will not be responsible for any discrepancies if the customer claims the product is in perfect condition but sends a faulty item.
Free Delivery and Shipping Charges
We offer free delivery for orders above 2000 rupees.
For exchanges and returns, the customer is responsible for all shipping charges, including the cost of returning the item to us and the cost of shipping the exchanged item back to the customer.
Contact Information
For any return or refund inquiries, please contact us via:
Email: twostarwiper@gmail.com
Phone: 03416657566 / 0546-582336
By making a purchase on our website, you agree to this return and refund policy. We reserve the right to amend this policy at any time.
Thank you for shopping with Two Star Wiper. Your satisfaction is our priority.
*We do not accept returns/exchanges for sale/clearance items.
*Returns can take 2-4 days to process.